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MEDIA & MARKETING | Staff Reporter, Singapore

Daimler Financial Services Africa & Asia Ltd bags Financial Services Case Study of the Year at the SBR Asian Business Case Studies Awards 2019

Daimler Financial Services’ online system covers everything, from a car finance calculator to documenting and performing back-office checks.

Manual car loan processing and lengthy car purchase contracts have become a thing of the past for Mercedes-Benz Financial Services Singapore (MBFS). A part of Daimler Financial Services, a global provider of comprehensive financial and mobility services, the company’s groundbreaking eContracting solution was launched in Singapore as the first end-to-end Digital Contracting in the country.

This one-of-a-kind project digitises the entire contract process, covering a range of functionalities, from offering a car finance calculator to providing documentation and performing back- office checks, even enabling clients to receive the final digital contract within minutes. With Daimler’s eContracting technology, a process that previously took days to finish can now be completed in just a few clicks.

eContracting is a major contributor to the company’s global focus on developing a fully digital lending experience for its customers. Using an online loan application, customers can check their finance eligibility and process loans within minutes, without ever stepping foot in a physical bank.

Read the full case study here.

See official event photos here.

The Asian Business Case Studies Awards was held on 9 July 2019 at Sheraton Towers Singapore.

If you would like to join the next round of awards and be recognised as one of the most outstanding business solution providers in Asia, please email

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