Cisco implemented its technologies and solutions in retail banking at SeABank.
It will allow a range of complex, mission-critical information to flow within the bank and to its clients with anytime, anywhere access while maximizing resources and increasing business agility.
"Almost all businesses, and in our industry, banks, say that they want to adopt information technology, but each organization has a different approach. At SeABank, our focus was to reduce human-resource costs, improve productivity and modernize our retail
services. We chose Cisco as we wanted someone who would be able to provide long-term support on managing the solutions and later, expand our business. End-to-end solutions are clearly Cisco's strength; additionally its partners offer excellent support and have
deep expertise in solutions ranging from contact center to data networking. This is something we highly appreciate," said Nguyen Tuan Cuong, director of IT Center, Southeast Asia Commercial Joint Stock Bank or SeABank.
To support the concurrent services and multiservice connections, SeABank installed the Cisco 2800 Series routers, Cisco Catalyst(R) 2960-S fixed-configuration access switches and Cisco Unified Contact Center Express, designed to support a highly available virtual contact center with integrated self-service applications across multiple sites, secured with Cisco security solutions. In March 2009, SeABank constructed a data center to cater to its virtualized collaborative workspace as it expand its services and grow its business in Vietnam.
"With business demands and competitive forces stronger than ever, organizations are looking for the best way to connect to their customers and employees. Cisco's solutions and technologies will help SeABank serve its customers across platforms including e-mail, SMS, Internet and retail banking," said Lee Chiang Toh, country manager for Cisco in Vietnam.
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